Community Solar FAQs
Have a question? Check out below, or reach out!What is community solar?
Community solar programs allow all homeowners and renters to receive the savings benefit of solar energy. By subscribing to a community solar project, subscribers enable community solar providers like Solar Landscape to build and operate solar projects that add more clean energy to the local electricity grid. In return, subscribers receive credits on their electricity utility bills that reduce what they owe, saving them money. Subscribers do not need to buy any special equipment or install any panels on their roof.
Do I need to own a home to participate?
No. Customers do not have to own a home to join a community solar program because there are no panels to install on your property. The program is available to both renters and homeowners.
How do I enroll in a Solar Landscape community solar project?
The online enrollment process is simple and straightforward. You’ll provide your name, contact information, and utility account information, which is used to verify the account and determine your annual electricity usage. In states where you are billed for your credits, you’ll be asked to provide a payment method. You’ll also sign a community solar contract with Solar Landscape. There are no fees, and you can cancel anytime without penalty. After the solar project you are assigned to is energized, you will begin to see solar credits on your electricity utility bill.
Do I have to provide a credit card, debit card or ACH payment method to enroll?
In some states, subscribers pay a discounted price for the credits that appear on their utility bill, which is why a payment method is required at enrollment. In other states, the discount is applied directly to the utility bill and no payment method is required at enrollment.
How do I save money with community solar?
Just like a house with rooftop solar gets credit for the power generated by its solar panels, community solar subscribers get credit for the power generated by their share of the community solar project. With the support of state and federal renewable energy incentives, Solar Landscape provides this clean power at a discount and passes the savings on to subscribers.
In most states, Solar Landscape will bill you at a discount for the credits that appear on your bill. In some states, the discount is applied directly to your utility bill and you will not receive a bill from Solar Landscape.
Does my participation help the environment?
Absolutely! By participating in community solar, you are helping add new, clean sources of energy to the local electricity grid. This cuts pollution and improves air quality by reducing the need for fossil fuel energy sources.
How does billing work with community solar?
Your bill will ensure that you have full transparency of your energy usage, solar credits applied to your account, and cost savings. If you have any questions about your billing, you may call member services. Those contact numbers are available when you enroll.
When will my bill reflect the community solar discount?
Typically you will start receiving your solar credits one to three billing cycles after your project is energized. You will be informed when your project is energized.
How do I pay for my credits?
New Jersey now offers consolidated billing for community solar. Your solar credits will appear right on your electricity utility bill, which you would pay as you normally would.
For Arcadia subscribers, the value of the discounted credits is included in your bill.
Starting in 2024, Solar Landscape subscribers in Illinois will only receive one utility bill with their Renewable Community Supply Credit applied, which reduces the amount owed to the utility. Solar Landscape will not send a separate bill.
Are there any additional costs?
No. There is no cost to sign up or cancel, and no cost to participate in the program.
Do I keep my current utility provider?
Yes. You continue to be a customer of your utility provider as you always have been. By subscribing to community solar, you have simply chosen to participate in a green energy project that is being offered for your community.
Is the electricity provided to my home the same way it always has been?
Yes. Nothing changes.
Can I cancel my community solar subscription at any time?
Yes. You may cancel your subscription any time without charge by calling the phone number on your community solar bill, or (844) 211-3537.
Who is Arcadia and how are they involved with the community solar process?
Arcadia is the billing agent for some Solar Landscape community solar projects. Through this partnership, Solar Landscape installs and manages the community solar projects while Arcadia connects eligible customers to projects and manages a seamless billing process.
If I move to a different address, will I be able to remain in the program?
We’ll do our best! Your community solar service can be moved to a new address as long as there is a Solar Landscape project serving your new community.
Does Solar Landscape perform a credit check to enroll?
No. There are no credit checks necessary to enroll in the program.
Who do I contact if I have additional questions?
You may contact us via email at subscriber@solarlandscape.com
